terms + conditions
The following terms and conditions control the relationshiop between you and Joy & Grief. Joy & Grief is entitled to change or complete these terms and conditions including all the possible enclosures any time.
CONCLUSION OF CONTRACT
The contract between you and Joy & Grief is formed as soon as you have placed an order.
Unworn, unweard and unwashed items can be returned within 7 days after receiving them if there is a understandable reason for . Contact us if there is a problem with your goods and we will find a solution together.
Shipping costs will be charged to the customer.
We accept payment in advance and PayPal and Credit card payments.
If you place an order with bank transfer the payment must be made within 7 days after placing your order. Your order is valid as soon as your transfer reached us. You will get our bank account details automatically after placing an order.
For PayPal payments you will be forwarded automatically to the PayPal website to check out.
Most of our items are made to order and ready to ship in about 2-3 weeks. If an item is in stock it is ready to ship within 1-2 working days.
We ship worldwide. Note that charges may apply for international orders (this charges are not related to us).
We do not declare orders as gifts.
Depend on your country and the weight. The shipping prices in our shop are calculated for a parcel up to 2 Kg. Prices for heavier / bigger parcels vary and could end up in higher additional shipping costs.
We ship with Swiss Post from Switzerland GR.
The risks and benefits of ordered goods passes to the customer as the goods are wrapped.